Terms and Conditions

We reserve the right to alter or vary the programme and/or ticket process due to events or circumstances beyond our control without being obliged to refund money or exchange tickets. 

Tickets are non-refundable and cannot be exchanged unless the event is cancelled, or postponed, or there is a material change to the event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a ticket could reasonably expect. A change to the artists performing at the event shall not be a material change.

Refunds should be obtained from the point of purchase. Personal arrangements including travel, subsistence and accommodation relating to the event which has been arranged by you are at your own risk. Platinum Live will not be liable for the payment or any compensation of personal expenses related to the event.

This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.

Please follow the instructions of the venue and event staff. Platinum Live reserve the right to refuse entry to the venue at their discretion. Guests that cause a disturbance to others or fail to follow the instructions of the event staff may be removed from the event without refund.

All attendees require a valid ticket and/or wristband to gain entry. Children aged 16 and under must be accompanied by an adult at all times. Some events have an age restriction of 16+ or 18+ please be aware we can refuse entry based on age and failure to present appropriate ID.

You may only leave and re-enter the venue during the event at the discretion of the event organiser or that of the venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass-outs of any kind.

The venue management, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.

Guests are responsible for the security of all personal belongings.

Any prohibited items will be confiscated upon entry by event security.

No professional cameras, video cameras or audio recording devices are permitted in our events.

No food or drink is permitted to be brought into the event – there will be various food outlets available offering a variety of food options to suit most dietary requirements. Empty plastic or reusable bottles sized 500ml or less will be permitted for refilling.

No illegal substances can be brought into the site – anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.

No dogs are permitted, except assistance dogs. 

Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during our events.

Any outdoor events are standing unless otherwise stated. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

Tickets – Exchanges and Refunds

Tickets are non-refundable and cannot be exchanged.

Please note before buying tickets it’s extremely important to double-check all details and make sure you’re happy before preceding. All tickets purchased must be used by the ticket buyer and may be asked to produce proof of identity to enter the event. Failure to provide appropriate identification may result in refusal of entry.

All tickets must be purchased by one of the recognised ticket agents.

By purchasing a ticket, you, and all persons accompanying you agree to the aforementioned terms and conditions.

Platinum Live hold the right to change these terms and conditions.

Updated – 27th April 2020