What data do we collect?
Platinum Live collects the following data:
Personal identification / basic contact information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Platinum Live with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Submit an email by a newsletter sign up
How will we use your data?
Platinum Live collects your data so that we can:
Process your order / service request and manage your account.
Email you with special offers on other products and services we think you might like.
Add you to a specific mailing list
If you submit your information to us, Platinum Live will share your data with our software, see below for the platforms we use.
Wix.com (website host)
Mailchimp (email marketing platform) – only if you sign up to our newsletter
G-suite / Gmail (our email providers)
Wave (Financial Software) – paying customers only
How do we store your data?
Platinum Live securely stores your data on an encrypted file on our network, which is accessed only for marketing.
Platinum Live will keep your contact information for no more than 3 years. Once this time period has expired, we will delete your data by removing your information from our systems.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop Platinum Live from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us.
What are your data protection rights?
Platinum Live would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request Platinum Live for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Platinum Live correct any information you believe is inaccurate. You also have the right to request Platinum Live to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Platinum Live erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Platinum Live restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Platinum Live’s processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at 019467 89272
Or email us: firstname.lastname@example.org